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ESEconsult может предложить Вам, следующие преимущества: |
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- Высокое качество. Мы уже создали, эффективный процесс разработки программного обеспечения, и хорошо зарекомендовавшая себя методология, основанная на CMM level3, гарантирует высокое качество программного продукта и его доставку клиенту в срок. Все процессы документируются, и тщательно анализируются, что гарантирует, более эффективную работу с каждым проектом.
- Высокий уровень конфиденциальности и безопасности. Мы гарантируем высокий уровень, конфиденциальности и безопасности, в каждом проекте. Вся информация наших клиентов, остается строго конфиденциальной. ESEconsult никогда не будет продавать или раскрывать никакую информацию клиента при любых неправомочных обстоятельствах.
- Поставка вовремя. Благодаря нашему опыту, талантливым программистам, средствам отладки и эффективному управлению бизнес процессом, мы можем создавать проекты любой сложности вовремя. Мы получили превосходные оценки от наших партнеров, касательно сроков исполнения и полноценного функционирования продуктов.
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Полезные материалы |
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Offshore support |
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ESEconsult is well equipped to provide support and maintenance service for our worldwide customers.
Most organizations face the tedious but necessarily tasks of business processing. These tasks are time-consuming and forces organizations to devote vast resources. With more than two years' offshore outsourcing experiences, ESEconsult helps our customers processing these fundamental and formulaic works by offering the following services:
Customer support
- Voice-based phone support
- E-mail response
- Web chat
Technical support
- Technical help desk and problem resolution
- Installation and product support
- Data processing
Data entry and form filling
- Proof reading
- Sorting
- Summarizing
- Creating database
Why we can do it?
- A well-educated low-cost multilingual offshore labor force.
- The network support group at ESEconsult provides round-the-clock security, infrastructure and ensures lowest downtime in the communications link.
- 24/7 continuous service provided by 4 teams in turn.
- Our Chinese technicians are stable and patient. They are able to get familiar with your applications very soon to provide services in the shortest time.
How we do it?
- Production Batch Job Monitoring and Recovery
- Set up and maintain production job schedules.
- Monitor all batch jobs and recover all job failures defined in the job monitoring/recovery checklists .
- Deliver work to standards and procedures defined in this and other supplementary documents.
- Provide statistics and reports which quantify the services provided and the performance of ESEconsult support team.
- Provide effective reporting through written weekly and monthly reports and meetings with your team.
Maintain effective communication with your team, responding immediately to any change or issue that may impact the business.
End-to-end Problem Resolution
- Take ownership of all support calls submitted to ESEconsult support team.
- Provide consistent high quality solutions to support calls, document the solution, and the identify root cause.
- Wherever possible, implement a solid plan and take proactive measures so that the problem won't occur.
- Follow up and keep an open communication channel with the user who placed the support call from the time to answering the call to its final resolution.
We know how to address customers' needs and match our resources to serve those needs. We focus intensely on continuously improving our performance to make us a key for your organization cost reduction and efficiency.
If you want to know more about our offshore support service, please contact qiank@eseconsult.com.
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2008-02-15
Артем Комиссаров посетит стенд "Offshore Outsourcing" на выставке CeBIT 4-8 Марта, 2008 Ганновер, Германия
2008-01-15
ESEConsult Corp примет участие в Мировом Экономическом Форуме в Давосе (World Economic Forum 2008)
2007-12-17
Компания ESEConsult Corporation запустила новый проект IPOConsult.info
2007-04-13
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2007-04-04
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